Educational objectives
The purpose of the course is to study the rules governing quality management and the methods of implementation of the Quality System, keeping
generally take into account security and compliance
of products and services. They are exemplified companies that pursue, through a control of
all levels of the process, the satisfaction of consumer needs, taking into account costs e
of business efficiency.
Expected learning outcomes
KNOWLEDGE
At the end of the course the students will be in possession
cognitive tools for:
- Know the historical evolution of the concept of quality;
- Deepen the study of management systems e
quality certification.
ABILITY TO APPLY KNOWLEDGE AND UNDERSTANDING
At the end of the course, students will be able to:
- Describe and detail the Quality Manuals and the
tools used in customer satisfaction.
COMMUNICATION SKILLS
At the end of the course the students will have acquired the
following skills communicative:
- knowing how to use economic language in an adequate way
- rigorously expose and discuss the technical-economic relations related to the topics studied.
AUTONOMY OF JUDGMENT
At the end of the course, students will be able to possess discernment skills in relation to the scientific, social and ethical issues related to the quality issues dealt with.